Frequently Asked Questions

Everything you need to know about shopping with FACT.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply visit our returns portal to start your request and receive a prepaid shipping label.

Which payment methods do you accept?

FACT. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.

Are the products on your site authentic?

Absolutely. Every product sold on FACT. is sourced directly from the brands or authorized distributors to ensure 100% authenticity and quality.

Do you ship internationally?

Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.